phonalytics: for customer service
Phonalytics gives you the most powerful picture of your customers - their hearts, minds, attitudes and how they truly feel about your company or your clients. It allows you to report this information in easy-to-read graphics in real time.
Statistics:
- Collect detailed customer information for databases
- Assess customer service by call duration, call frequency and more
- Monitor and recapture lost transactions
- Optimize call time
Recorded Calls:
- Gain valuable insight into customer perceptions and attitudes
- Track and analyze staff performance
- Track and analyze promotion mentions for you and your competitors
- Quickly identify solutions for underperforming advertisements