level one: call tracking
Phonalytics provides a secure, easy-to-use Web-based control panel that shows all call attributes by customer name or ID, staff member, department, location, call time, call status and call duration in real time. It gives you everything you need to create in-depth customer profiles.
These calls are captured and stored with the help of dynamically changing tracking numbers. Your Phonalytics toll-free tracking number appears on your advertisement. When the viewer clicks through from the ad to your customer, the tracking number automatically appears on their Web site - even if the viewer chooses to browse elsewhere and return later. It's a seamless way to capture all advertising-related telephone inquiries, regardless of when they are made.