phonalytics: for managers
Phonalytics gives you much more than just complete and accurate customer information. It also lets you quickly and easily quantify your staff output, your individual staff members' performance and their specific attitudes and behaviors. You can provide this information in detailed reports that you can quickly customize for any number of categories and keywords.
Statistics:
- Measure and score each staff member's performance related to call duration, call frequency and more
- Optimize call time Calculate ROI and cost per lead per individual staff member
Recorded Calls:
- Gain valuable insight into staff behavior and attitudes
- Track and analyze compliance and conformity
- Improve company branding
- Gain insight for establishing and enhancing best practices