phonalytics: for quality assurance
With Phonalytics, staff training and quality assurance has never been more powerful. You can quickly discover trends and events in staff performance, and gain accurate insight into what's working, what's not working and why. You can also identify how well your staff is complying with established standards, and expedite the development of new hires.
Statistics:
- Measure and score each staff member's performance related to call duration, call frequency and more
- Optimize call time
- Establish benchmarks for enhanced staff performance
Recorded Calls:
- Gain valuable insight into staff behavior and attitudes
- Track and analyze compliance and conformity
- Improve company branding
- Gain insight for establishing and enhancing best practices